Cancelling a class

How to Cancel a Class

1. Navigate to the class page by going to Consults > My Classes.
   
   
2. Click on the class you would like to cancel.
3. Scroll to the bottom of the page and click Cancel.
   
   

Cancelling a Recurring Class

Follow the same steps as above. After clicking Cancel, you will be given the option to cancel:

• A single occurrence, or
• All classes in the recurring series
  
  

Participant Notifications

Once a class is cancelled, an email notification will automatically be sent to all participants.

If you do not want to send a cancellation email:

• Select the checkbox “Skip sending an email notifying the participant(s) that the class has been cancelled.”
  
  
  

Participant Registration and Refunds

If a participant has registered and paid for a class that is later cancelled, the clinic is responsible for issuing any applicable refunds or providing a credit toward future classes. This applies to both individual classes and classes within a recurring series.

Additional Options

When cancelling a class, you can also choose to:

• Hide the class from the patient portal
• Disregard the class in clinic reporting